Order Questions

  • How To Exchange, Cancel, Return Or Track An Order

    Canceling if your order hasn't shipped yet: Click here to send us a message (alternatively, send an email to support@pavlok.com). We'll do our best to intercept it before it ships! If you request order cancellation while the product is in transit, we'll request that you either refuse it or send ...
  • International Shipping and Customs Fees

    Purchases sent outside the United States may be assessed local taxes, duties, etc. upon arrival. Recipients are responsible for payment of all fees, taxes and duties related to shipment(s) to destinations outside of the United States. If a shipment is lost, abandoned or you refuse a shipment due...