How To Exchange, Cancel, Return Or Track An Order

Canceling if your order hasn't shipped yet:

Click here to send us a message (alternatively, send an email to support@pavlok.com). We'll do our best to intercept it before it ships! If you request order cancellation while the product is in transit, we'll request that you either refuse it or send it back to us (we'll provide a label) before processing your refund.

Exchanging or returning once you have received your order:

Before returning your order or requesting an exchange, please be sure to check out our warranty and return policy here.

Once you are ready to request a return or exchange, click here to send us a message (alternatively, email us here at support@pavlok.com). Please include your order number and reason for return or exchange so that we can provide you with the best service possible. We'll reply with confirmation that your request has been received, and instructions on next steps.

Tracking your order:

Click here to track your order. Note that you will need your Order Number and Email Address/Phone Number

Track Your Order

Feb 23, 2021

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